The AlphaCars Team would like to thank you for your business. We all appreciate the trust you place in our company and strive to achieve excellence for you and all of our customers.We’ve found that customer endorsements are very helpful in keeping our business thriving so that we can continue to provide service to the community. We would truly appreciate your taking a moment to share your experience by leaving an online review. If by some rare and unfortunate circumstance we failed to meet your expectations; we would like to ask that you contact us and give our team a chance to make it right.
I thoroughly appreciate your collection and how it's all displayed and the wonderful people you've chosen well to share your work and joy with!
I wanted to let you know what a wonderful experience we had with ALL of you!! I haven't driven the car much yet because my son had several soccer games this weekend for a tournament and I wasn't about to let it get dirty or door dinged!! I can't believe the deal you offered us with the low mileage and how super "clean" it is! Thank you so very much for the clear guard at your cost, which I very much appreciate! And the floor mats have already saved me heartache, or should I say, my son's butts! 😉 Your staff were all wonderful and I look forward to having our new "baby" serviced there! Dave and I were unhappy to hear about the further problems you found with our trade in, as we fairly recently paid to have the leaks and suspension fixed. He was particularly unhappy that their work didn't hold up. In part, we know some of the problems are a result of buying the car during the first year they offered the new model... but still, we loved it and it served us well. I'm excited to discover the changes and upgrades in the 2013! I think it's a sweet spot, as I don't care for the look of the latest models. I also appreciate your honesty about the rims. You saved us money and future problems. I look forward to seeing rim choices that Skip comes across. I thoroughly appreciate your collection and how it's all displayed and the wonderful people you've chosen well to share your work and joy with! See you soon, and please share this with your staff!
Andrea Shepard and Family
This is the 5th car in 15 years we've purchased at AlphaCars
We purchased a 2011 BMW 335 in June 2016 - the car is exactly as advertised - good value for the price, excellent buying experience. This is the 5th car in 15 years we've purchased at Alpha Cars and we'll continue to shop there because we're satisfied customers.
Vince C from Wells, ME
For going the extra mile
I want to extend my deep gratitude to Thiago and Andrey for going extra miles. The job and the attention to the details AND keeping me informed of the status at every single step of a long running engagement - is really REALLY appreciated. You even managed to educate me along the way and tolerated my nit-picking - not too many people accomplish this (just ask my better half)!
In two words or less - THANK YOU! No vibration, no rattles, quick to pick-up - nice deep sound of the exhaust.
Vlad - Very Happy Owner of a 2001 SAAB 9-5
My first trip to Ural of New England was to test ride a Ural to see what a purpose built sidecar was like. I came away very impressed with the riding experience, and also highly impressed with the people I met and how I was treated. I knew when i left that day , that this was the dealer that I wanted to buy from. They're motto is "expect to be impressed" and I was. The buying experience was one of the most enjoyable I've ever experienced, as I took ownership of a Ural a few weeks ago. All my questions were always answered along with great advice from Dimtry, and anybody else I came in contact with were also excellent to work with. Certainly a great experience for me.
Albert 92 from Middletown, N.Y.
It was worth the four-hour trip from NJ.
The Cadillac Sport Wagon I bought from you in May is a great car. It runs like a charm and I am delighted. It was worth the four-hour trip from NJ. I would make the trip again to buy a car from you.
I'll be back to AlphaCars/Ural of New England.
Just took delivery of my new Ural Gear-Up. Deliveryman, Chip, was fantastic. Full of advice and info on how to ride my new sidecar outfit. Purchase was pleasant and painless. Brad was a very good salesman (read not pushy). Knowledgeable about the product and its history. Fun guy to talk to. Facilities were immaculate. Didn't go into the shop area, but drove by an open garage door, and it looked clean and organized. Overall I am very happy with the experience. When I want to upgrade to a Ural with all the bells and whistle, I'll be back to AlphaCars/Ural of New England. My advice-- Go buy a Ural!!
KenB from Avon, MA
Best Ural Motorcycle dealer in the country.
For the last couple of year I had been thinking about buying a Ural Motorcycle. All I had read about this unusual but very fun vehicles led me to believe it was a perfect way to enjoy the outdoors where I live, both on-road and off-road. While shopping for a Ural I had call a couple of different dealers, one in Texas and another one in California, but in both occasions the sales people seem to be more interested in selling me something right away than helping me with my concerns. I should mention that I live in the island of Hawaii, therefore any purchase of a vehicle in the mainland tends to be a lengthy and a considerably more expensive process. It was not until I found Ural Motorcycles of New England (A.K.A. AlphaCars) and Dmitry Bykhovsky, its owner, that I found a true partner in the buying process. Sure, Dmitry, like any other dealership owner, might have wanted my money, but the big difference was that he was willing to work for it. Not only he listened to my concerns and expectations and gave me prompt answers, even when those answers were not readily available and he had to research them first, but he was able to find me the closest possible thing to the motorcycle I was looking for, in a practically new condition, at a considerably reduced price, which, after transportation expenses, still translated in considerable savings. I also should add that Dmitry, his charming wife Olga, and the rest of the AlphaCars family were there for me not only throughout the sales process, but also during the post sales and even now. Every time I have a question about the motorcycle, whether is about accessories, parts or maintenance, Dmitry's and his team's answers will come promptly within less than 24 hours. Always genuine and always helpful. This is worth a lot to me because although I am not a mechanic, Ural motorcycles lend themselves nicely to do it yourself maintenance. Goes without saying, that i would absolutely recommend Ural Motorcycles or New England and AlphaCars to anybody looking to buy a vehicle from them. I am actually completely sure that I, myself, will deal again with them when the need arises, because regardless of the great distance that separates us, they have proved to me that their focus is in the right place, and everyday I take my Ural motorcycle out for a ride, which always puts a smile on my face, I am reminded of it. Thank you Dmitry, Olga, Thiago and all the rest. With much aloha.
I. Soler from Kamuela, Hi
This place is awesome!
Was looking for a first car for my daughter and bumped into a convertable VW online. She like the pics so much that we drove well over an hour to go see it at Alpha.. I was expecting to wind up at some main st. used car lot that has credit for anyone, so boy was I surprised.. This place is awesome! I was like a kid in a candy store.. The dealership is gorgeous and loaded with cool and very unique inventory.. All that was great but the experience they created was incredible! Everyone there was awesome, and Marian made the transaction go smooth as silk, but I need to tip my hat to Fernando.. He went so far out of his way to make this special time exceptional for my daughter.. Far and away the most fun I have had buying a car; ever! So glad we found them, even more for a great experience then the great car we got.. We will be back even at 1.5hrs away.. (BTW I very rarely ever write reviews, but it was that good!)
Al D from North Kingstown, RI
Excellent selection of high quality vehicles at reasonable prices
My wife and I had a great experience at AlphaCars, they have excellent selection of high quality vehicles at reasonable prices.
Happy MB C300 owners, from Bedford, NH
These guys know and love cars.
No detail left uncovered. Small business that deserves your business.
TLA from Littleton
Most pleasant car purchase I've ever had.
Dmitry, Olga and the rest of the AlphaCars team were incredibly knowledgeable and helpful during my recent purchase of a C63 AMG. Thanks to their no-pressure approach and extensive knowledge of the vehicles they sell this was by far the most pleasant car purchase I've ever had. I look forward to dealing with them in the future and can't recommend them enough. If you live in or near Boston and are in the market for a pre-owned vehicle it is well worth the short ride down route 2 to Boxborough. Their web presence is top notch too!
Brett Smith, Belmont, MA
I can't say enough about their attention to detail and enthusiasm.
Dmitry and his son were wonderful to meet and chat with. It's not your typical car buying experience. If you look at his website the blue and grey BMW 328i M-Sport Hardtop Convertible is in one of the shots. That is the car I'd been looking for and we made the purchase quickly. We were treated very well and I can't say enough about their attention to detail and enthusiasm for their inventory and service capabilities. I've recommended them to others and hope to work with them in the future.
Dan Trish Kooken
As a car guy
I have always enjoyed looking at AlphaCars website to see what new and interesting cars they have in inventory. The other day a 5 Series BMW caught my eye, so I stopped in to "just take a quick look". The moment I walked through the door I knew I was in a special place where they appreciated good cars as much as I did. The show rooms are tastefully decorated with automotive memorabilia and you feel like you have crossed the pond and are in Europe. After a while I met Fernando and Olga. We started talking cars, not just specifications of the cars but talking about cars. There is a real passion for what they do. They not only know about the cars they are selling but are part of the car community and culture. After a very pleasant discussion I decided to buy the BMW. The process was smooth and easy. They did all of the running to the registry, got the car inspected and delivered the 2013 BMW looking like it just came out of the factory. AlphaCars is a real find. I will be going back there again and again.
Matt Durkin, Chatam, MA
Roads and TRAILs are starting to call!
The team there excellent! I've been after a Ural since the late 90's and they helped me through everything to finally make that happen! Now the weather is starting to break and back mountain roads and now TRAILs are starting to call! Thanks guys!!! Can't say enough good things and everyone I talk to I send your way and I'm a few states away!!!
Dana DeTato, 2013 Ural Gear Up
I am extremely pleased with my decision to purchase from AlphaCars.
From the very first moment I saw my 2002 BMW 540i Sport I knew this was the car I'd been waiting to buy from Dmitry. I am extremely pleased with my decision to purchase the car from AlphaCars. I have always found my past buying experiences at other dealerships very stressful. This time however, the experience was surprisingly enjoyable! The negotiations went well for both Dmitry and me. I feel it was a win-win outcome for us both. Not only was he helpful with my purchase, but also very helpful in selling my old BMW. I have had the car for over a month now and actually enjoy my daily commute to Boston. The service I received after the purchase went above and beyond what was required. Those who choose to purchase their vehicle at AlphaCars will experience their motto,"Expect to be Impressed".
Robert Stemple, Acton, MA
Simply great to deal with.
In August of 2010, after doing a web search for many months, I bought a 2005 BMW X-5 from AlphaCars. Dmitry Bykhovsky is the General Manager of AlphaCars and was simply great to deal with as he went out of his way to research and give factual answers to my questions. He has a great attitude and is very knowledgeable - his followup is the best!
And Dmitry has a great team in Olga, Julia & Thiago, the Service Manager. They went out of their way to make me feel as I was their only customer - a great team makes a great company! AlphaCars only buys top quality cars & they inspect all cars they purchase and if they find any hidden problems, they send them back.
I saw a Lexus RX at AlphaCars that my wife might be interested in and Dmitry said he wouldn't sell that RX because his incoming inspection found that it had been involved in an undocumented accident - and Dmitry sent it back! How's that for quality control? AlphaCars is a top quality dealership and I recommend them for for all web shoppers and walk in customers.
James G., Dover, MA
I've been very impressed
On February 5, 2010 I bought a 09 Kawasaki Vulcan from AlphaCars, I am just writing to thank you and say that I've been very impressed doing business with you. Special thank you to Olga Bykhovsky for helping me with getting good deal on shipping. You guys rock EBay business with you is very appreciated, and recommended. When my motorcycle arrived to Chicago IL I was very surprised that it looked better then on the pictures, also I would like to thank Dmitry Bykhovsky for taking the time to make a webcam video of my motorcycle. Once again thank you for the excellent purchase and service.
Tadeusz Bosowski, Chicago, IL
Found expert knowledge, many contacts in the industry, and a selection of high quality, low mileage, superb condition vehicles.
A few years ago I wanted to sell and replace an '89 560 SL, so I stopped in at AlphaCars and talked with Dmitry. I was looking for and found expert knowledge, many contacts in the industry, and a selection of high quality, low mileage, superb condition vehicles. Additionally, I was also looking for a willingness to find and service that special vehicle if it was not already available at that time. Dmitry, Olga and their staff at AlphaCars nicely filled these needs. After that, I became a repeat satisfied customer purchasing a BMW and a couple of Mercedes-Benz.
The AlphaCars experience is unique and without question I recommend a visit to AlphaCars to talk with Dmitry and his team and checkout some fine automobiles...also, be sure to add the AlphaCars Website to your 'favorites' and visit it frequently to look for your special vehicle!
Gary Riley, Harvard, MA
AlphaCars? What can I say...just about the best overall automotive experience of my life.
AlphaCars? What can I say...just about the best overall automotive experience of my life. Having owned numerous high-end European vehicles my experience with dealers and repair facilities has run the gamut. New to the Boxborough area I was seeking a service facility for my Saab 9000 and was immediately impressed with how much Dmitry knew about my car, despite the fact that AlphaCars does not handle them. After noticing some very attractive cars for sale, I purchased my first Mercedes and was again very impressed with the entire process, from their technical knowledge through completion of the transaction. So much so, that I purchased a second vehicle three months later.
Post sales customer support is where many organizations fail, but again, AlphaCars exceeds expectations. Their service organization offers technical competence and efficiency at a competitive price. In the final analysis, I think their well-earned company motto says it best. “Expect to be Impressed!
Frank G. Karlicek, VP Finance CFO of Groton Biosystems, LLS
I couldn't be happier.
I've been drivng for 25 years - a BMW for the last 7. All my three BMWs have been purchased from AlphaCars and I couldn't be happier. I appreciate that they offer a broad choice of vehicles and that the selection keeps changing frequently. Dmitry will also look for specific cars if you tell him what you want.
Leonid Kuznetsov, Newton, MA
I can say without hesitation that AlphaCars is by far the best I have found.
Having interacted with a variety of luxury automobile dealerships over the past 25 years, I can say without hesitation that AlphaCars is by far the best I have found. Management’s extensive knowledge, attention to detail, and unmistakable pride and passion place them in a class by themselves.Since discovering them by chance through a newspaper advertisement five years ago, we have purchased, and have had serviced, all of our family and business vehicles (4 so far!). We give Dmitry, Olga, Tony and the entire AlphaCars staff our highest recommendation.
David Werlin, Townsend, MA
My compliments to the entire staff there
This is my second car that I have bought from AlphaCars. My compliments to the entire staff there as the transaction was the easiest and the most pleasant. I love my Mercedes and AlphaCars puts the customer first. Their attention to detail is outstanding - thank you!
Robert Dietrich, Cape Code, MA
Always met or exceeded my expectation.
Over the past 15 years I have purchased four cars from AlphaCars, two BMWs, a Porsche, and a Mercedes-Benz. In all four transactions my experience with Dmitry and his staff was first-class, and the quality and value of the vehicles I bought was exceptional. Further, I have used AlphaCars' service department on many occasions for routine maintenance, body & paint work, and other service related work on these, and others cars, I've owned... the results always met or exceeded my expectation.
I would highly recommend Dmitry and AlphaCars to anyone looking for great car buying experience, and a great car!!
Roy Wicklund, Petersham, MA
One of the best purchases I have ever bought myself.
I bought a Ural Patrol in 2012 from Ural of NE and it's been one of the best purchases I have ever bough myself. I have very few mechanical issues with the bike and the few I had were repaired under warranty immediately. The bike runs like a charm and it's beautiful to look at. I get compliments on it every time I take it out. Thanks UNE.
The go to guys and experts in regards to all things related to Urals.
I started my search for a new Ural after a friend purchased a new Patrol T and introduced me to the factory website. I fell in love with the M70 and Gear Up and began to search for a dealer to purchase from. It was soon very obvious that Dmitry and his team at Ural of New England were the go to guys and experts in regards to all things related to Urals. After looking through their impressive inventory displayed on Ural of New England’s excellent website, I began communications with Dmitry and had many questions. He was very informative and patient in educating me on the products features and benefits. My first choice was an M70, but wanting to have the option of 2wd began to price out an accessorized Patrol. Dmitry was quick to point out that many of my desired options were standard on a Gear Up model and that it would cost less. Dmitry’s honesty, patience and concern for presenting the best value won me over.
There were other dealers closer, but none with the available inventory, knowledge and dedication to customer satisfaction they have. That’s why I traveled over 500 miles from Pittsburgh to Boxborough to buy my 2012 Gear Up from Ural of New England. Dmitry is supported by his phenomenal team: Olga and Julia in the business office, Ted his Ural technician and Thiago his service manager. Olga and Julia did a great job with the paperwork and financials, Ted set up and did a thorough orientation of the bike, and Thiago serviced and accessorized the bike and had it ready in record time so I could fly to Boxborough and ride it home. Ural of New England has earned my business and respect by providing an “Exceptional Buying Experience” I have never had a purchase experience like this before.
Joe Homolek, Pittsburgh PA