AlphaCars & Motorcycles dealership customer reviews

Bill Fuller 06 Oct 2017

Every experience that I have had with Ural of New England has been friendly, warm and welcoming. I purchased a new 2015 Ural Gear up from Dimitry, Olga did all the paper work and Thiago has been there every time I have needed help,with service and advise. They all go the extra mile. I feel like I a...m part of a family. Thank you all. Show more

5 rate

Robert Spink 16 Sep 2017

Ural of New England is amazing, I have never experienced the level of commitment to customer service I received here at any other time in my life. Working with service manager Thiago Dos Santos was a flawless experience from the moment I dropped my Patrol off, to the day I picked it up, Thiago alway...s kept in touch, letting me know how things were going. We communicated mostly by email, and I was always impressed by his rapid response. From the the staff, to the showrooms, this dealership is a class act, the fact that people from all over the country would choose to purchase their Ural here, and have it shipped to them, speaks volumes about the reputation Ural of N.E. has, and the trust they have earned. Having one of the best dealerships in the country just an hour away makes my Ural ownership just that much better. Show more

5 rate

John Seeley 11 Sep 2017

Bottom line--a fantastic car buying experience. Their selling line, "Expect to be Impressed", really sums up the experience. Their used cars are top of the line, fully detailed and mechanically checked out. Their sales approach is no pressure, fact-based from true car experts. i was looking for a gr...eat condition, low mileage used VW Tiguan for a couple of months, found one here, and the whole experience was easy. They replaced the turbocharger under warranty before delivery, and after the purchase, Skip in their Service Department, replaced a battery in one the key fobs that was not working, and last week, repaired a slow leak in a tire that was caused by driving into a screw. Check them out--you won't be disappointed. Show more

5 rate

Michael Johnston 21 Aug 2017

Ural of New England is really THE BEST! For those of us that have a Ural, we don't have a lot of options for local service and we could just get what we get but that isn't what Thiago and his staff give you! They give way more than 100%! They go above and beyond to answer all of your questions and p...rovide impeccable service. They are professional and they want you to be pleased with what they do. They actually go out of their way for you! I would highly recommend Thiago and his coworkers for all your Ural needs! Only get five stars because that is all I'm allowed to give! Show more

5 rate

Donald & Mona 22 Jul 2017

I've been in many dealerships in my life time. Alpha Cars is nothing like them. This is were you go to have an awesome experience finding & buying a vehicle you want & love. Every one I had contact with were SO professional & friendly I now consider them my friends, what a great feeling. Will never... go to another place to buy or service a car. I could go on and on about Alpha. Thank you everyone I'm very happy with my purchase. Show more

5 rate

Tim Robinson 07 Jul 2017

This is a dealership with class. Dimitri is a guy you can trust. Thiago, Darryl, Olga and Marian are nice and easy to deal with. I would definitely recommend this dealership. The cars they sell are in excellent cosmetic and mechanical condition. Personalized service and they care about you and your... car. Excellent customer service and no high pressure sales. Show more

5 rate

Shawn Burke 08 Jun 2017

Automobiles/Motorcycles are a huge passion of mine, and I go through 5+ vehicles a year. Finding a reputable dealer that you can trust, and delivers on promises is harder than it sounds. My family is big on spending money locally, and we tried giving our local Ural dealer our business. We couldn't g...et them to return our calls, so we started researching where else to shop. So many glowing positive reports for Ural of New England were scattered all over the web. I was skeptical, how could there be such a place?! Intial contact was made over the phone, and Dmitry (Owner-How rare is that?) took the call. He went over every single question I had, and asked some of his own to determine what would suite my needs. From this point forward, I knew this was the right place to purchase from. The unit I was initally interested in, ended up selling quickly and they didn't have what I wanted in stock. With the 2017 models coming out in a few months, ordering another 2016 wouldn't be an option at this point. So it was either wait a few months for the 2017s, or purchase something I didn't want. Dmitry went way out of his way, and found an unused demo unit Ural had as a display bike. We put together an unbeatable deal, and he sent his crew to pick the bike up out of state, then to bring it back to his dealer to go over it, and install the accessories I wanted. Shortly after it was on it's way to my family. The communication throughout the whole process was beyond seamless. Dmitry and his staff were either an email or phone call away, and promptly respond. Customer service here is honestly the best in the business. If you're even remotely considering a purchase here, reach out and give them a shot. You will not be disappointed! They have all our future business. Show more

5 rate

Tags:

Ural Sidecar Motorcycle

Robert Dietrich 26 Apr 2017

This is my second car that I have bought from AlphaCars. My compliments to the entire staff there as the transaction was the easiest and the most pleasant. I love my Mercedes and AlphaCars puts the customer first. Their attention to detail is outstanding - thank you!

5 rate

David Werlin 26 Apr 2017

Having interacted with a variety of luxury automobile dealerships over the past 25 years, I can say without hesitation that AlphaCars is by far the best I have found. Management’s extensive knowledge, attention to detail, and unmistakable pride and passion place them in a class by themselves.Since... discovering them by chance through a newspaper advertisement five years ago, we have purchased, and have had serviced, all of our family and business vehicles (4 so far!). We give Dmitry, Olga, Tony and the entire AlphaCars staff our highest recommendation. Show more

5 rate

Leonid Kuznetsov 26 Apr 2017

I've been drivng for 25 years - a BMW for the last 7. All my three BMWs have been purchased from AlphaCars and I couldn't be happier. I appreciate that they offer a broad choice of vehicles and that the selection keeps changing frequently. Dmitry will also look for specific cars if you tell him what... you want. Show more

5 rate

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