AlphaCars & Motorcycles dealership customer reviews

I. Soler 26 Apr 2017

For the last couple of year I had been thinking about buying a Ural Motorcycle. All I had read about this unusual but very fun vehicles led me to believe it was a perfect way to enjoy the outdoors where I live, both on-road and off-road. While shopping for a Ural I had call a couple of different dea...lers, one in Texas and another one in California, but in both occasions the sales people seem to be more interested in selling me something right away than helping me with my concerns. I should mention that I live in the island of Hawaii, therefore any purchase of a vehicle in the mainland tends to be a lengthy and a considerably more expensive process. It was not until I found Ural Motorcycles of New England (A.K.A. AlphaCars) and Dmitry Bykhovsky, its owner, that I found a true partner in the buying process. Sure, Dmitry, like any other dealership owner, might have wanted my money, but the big difference was that he was willing to work for it. Not only he listened to my concerns and expectations and gave me prompt answers, even when those answers were not readily available and he had to research them first, but he was able to find me the closest possible thing to the motorcycle I was looking for, in a practically new condition, at a considerably reduced price, which, after transportation expenses, still translated in considerable savings. I also should add that Dmitry, his charming wife Olga, and the rest of the AlphaCars family were there for me not only throughout the sales process, but also during the post sales and even now. Every time I have a question about the motorcycle, whether is about accessories, parts or maintenance, Dmitry's and his team's answers will come promptly within less than 24 hours. Always genuine and always helpful. This is worth a lot to me because although I am not a mechanic, Ural motorcycles lend themselves nicely to do it yourself maintenance. Goes without saying, that i would absolutely recommend Ural Motorcycles or New England and AlphaCars to anybody looking to buy a vehicle from them. I am actually completely sure that I, myself, will deal again with them when the need arises, because regardless of the great distance that separates us, they have proved to me that their focus is in the right place, and everyday I take my Ural motorcycle out for a ride, which always puts a smile on my face, I am reminded of it. Thank you Dmitry, Olga, Thiago and all the rest. With much aloha. Show more

5 rate

Ken B 26 Apr 2017

Just took delivery of my new Ural Gear-Up. Deliveryman, Chip, was fantastic. Full of advice and info on how to ride my new sidecar outfit. Purchase was pleasant and painless. Brad was a very good salesman (read not pushy). Knowledgeable about the product and its history. Fun guy to talk to. Faciliti...es were immaculate. Didn't go into the shop area, but drove by an open garage door, and it looked clean and organized. Overall I am very happy with the experience. When I want to upgrade to a Ural with all the bells and whistle, I'll be back to AlphaCars/Ural of New England. My advice-- Go buy a Ural!! Show more

5 rate

Tom Franklin 26 Apr 2017

The Cadillac Sport Wagon I bought from you in May is a great car. It runs like a charm and I am delighted. It was worth the four-hour trip from NJ. I would make the trip again to buy a car from you.

5 rate

Albert 26 Apr 2017

My first trip to Ural of New England was to test ride a Ural to see what a purpose built sidecar was like. I came away very impressed with the riding experience, and also highly impressed with the people I met and how I was treated. I knew when i left that day , that this was the dealer that I wante...d to buy from. They're motto is "expect to be impressed" and I was. The buying experience was one of the most enjoyable I've ever experienced, as I took ownership of a Ural a few weeks ago. All my questions were always answered along with great advice from Dimtry, and anybody else I came in contact with were also excellent to work with. Certainly a great experience for me. Show more

5 rate

Vlad 26 Apr 2017

I want to extend my deep gratitude to Thiago and Andrey for going extra miles. The job and the attention to the details AND keeping me informed of the status at every single step of a long running engagement - is really REALLY appreciated. You even managed to educate me along the way and tolerated m...y nit-picking - not too many people accomplish this (just ask my better half)! In two words or less - THANK YOU! No vibration, no rattles, quick to pick-up - nice deep sound of the exhaust. Show more

5 rate

Vince C, Wells, ME 26 Apr 2017

We purchased a 2011 BMW 335 in June 2016 - the car is exactly as advertised - good value for the price, excellent buying experience. This is the 5th car in 15 years we've purchased at Alpha Cars and we'll continue to shop there because we're satisfied customers.

5 rate

Andrea Shepard 26 Apr 2017

I wanted to let you know what a wonderful experience we had with ALL of you!! I haven't driven the car much yet because my son had several soccer games this weekend for a tournament and I wasn't about to let it get dirty or door dinged!! I can't believe the deal you offered us with the low mileage a...nd how super "clean" it is! Thank you so very much for the clear guard at your cost, which I very much appreciate! And the floor mats have already saved me heartache, or should I say, my son's butts! Your staff were all wonderful and I look forward to having our new "baby" serviced there! Dave and I were unhappy to hear about the further problems you found with our trade in, as we fairly recently paid to have the leaks and suspension fixed. He was particularly unhappy that their work didn't hold up. In part, we know some of the problems are a result of buying the car during the first year they offered the new model... but still, we loved it and it served us well. I'm excited to discover the changes and upgrades in the 2013! I think it's a sweet spot, as I don't care for the look of the latest models. I also appreciate your honesty about the rims. You saved us money and future problems. I look forward to seeing rim choices that Skip comes across. I thoroughly appreciate your collection and how it's all displayed and the wonderful people you've chosen well to share your work and joy with! See you soon, and please share this with your staff! Show more

5 rate

Vince G., Chicago, IL 14 Apr 2017

I've been a URAL motorcycle owner for 20 years. I needed a hard-to find part and they had it: price was right, arrived ahead of schedule, looks great. Thanks URAL of NEVince

5 rate

Jay S., Boston, MA 04 Apr 2017

Their tag line is "Expect To Be Impressed!" and you will be. The owner Dmitry is extremely knowledgeable and they sell very high quality used cars. I have purchased 4 from them over the years. The service department is prompt, thorough and they explain everything very carefully. Finding a m...echanic you can trust is hard to do. I never feel like they have done any work unnecessarily and I really trust them.I would highly recommend Alpha Cars! Show more

5 rate

Device S., Boston, MA 04 Apr 2017

We've been driving by AlphaCars for quite some time and the location and facilities along with the cars looked very impressive. We were in the hunt for a good quality used car and by chance, AlphaCars had what were looking for on their lot. We emailed them and they responded quickly. We spoke on the... phone and they were very pleasant. We went in and were blown away by their friendliness, professional and positive attitude. The facilities were so neat, clean and appealing. Very, very different than any car dealership that we had experienced in the past. Within 36 hours, and after a great test drive, we purchased the vehicle. The process was simple, professional and they did everything to please my wife and I. We kept scratching our head asking ourselves is this real? The car was like brand new even though it was a 2006 vehicle. It only had 37,000 miles on it. The car was detailed and we took delivery. Alpha did everything for us, even getting a new owners manual for us and a second key. I can see where the reviews of this professional used car and services company are so high. We now feel the same. We set the bar very high for great customer service and alphacars exceeded our expectation. The owner came out to thank us, shake our hands and to tell us that they will do everything to make sure we have a great experience with the car over the long term. This looks like a great partnership for us where we feel that we will be treated fairly, professionally and with integrity and honesty. Something that we have never found before until we met the team at alphacars. You'll just have to experience it for yourself. If you don't feel the same, then write your review. The good news, we live 10 minutes from this place so we hope to give them our services business also. Show more

5 rate

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